At Lux Aeterna, your comfort and satisfaction are our top priorities. While we do not offer refunds for purchased services, we understand that circumstances or preferences may change. If you decide not to proceed with your originally booked service, you are welcome to select an alternative service of equal value.

To ensure we can accommodate your request, please let us know before your scheduled appointment time. Our team will be happy to assist you in choosing an option that best suits your needs, subject to availability.

Personal Belongings: Please take care of your personal belongings during your visit. Lux Aeterna shall not be held responsible for any loss of, or damage to, personal items brought onto the premises.

We value your trust and look forward to providing you with an exceptional experience.